Invoca, a Santa Barbara, CA-based cloud leader in AI-powered conversation intelligence for revenue teams, raised $83m in Series F equity financing at a valuation of $1.1 billion.
The round, which brings the company’s total equity financing to $184m, was led by Silver Lake Waterman with participation from Hollyport Capital, Kingfisher Investment Advisors, and Fenwick & West, and Upfront Ventures, Accel, H.I.G. Capital, and Industry Ventures.
The company intends to use the funds to accelerate product innovation through organic development and acquisitions, expand partnerships and distribution relationships in the contact center ecosystem, and broaden its geographic coverage beyond the United States and Canada to support customers in Europe, Mexico, and South America.
Led by Gregg Johnson, CEO, Invoca provides a cloud based, AI-powered conversation intelligence platform that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with top technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to improved experiences, more conversions, and higher revenue.
The company recently introduced solutions for contact center teams, such as automated quality management, agent coaching and performance, call routing, and conversational IVR, and will increase technology investments in these areas.
It is used by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?.