Enter the 25-year-old American Customer Satisfaction Index (ACSI), which is a pretty self-explanatory and widely respected national economic indicator based in its latest edition on interviews with more than 23,000 randomly selected people across the country, contacted via email between April 2021 and March 2022.
Samsung, Apple, and… LG (?!?) are the smartphone brand winners
That might seem bizarre until you consider the possibility that maybe, just maybe “regular” people don’t care as much as you think about the latest processors, greatest cameras, and smoothest screens.
The carrier champion is… who?!
If you’re not familiar with Consumer Cellular, its latest ACSI score of 78 suggests you may want to change that, especially if you’re not very pleased with your current “big three” mobile network operator of choice.
Of those three, T-Mobile has managed to move back in front of both Verizon and AT&T, which are now tied at a 73 customer satisfaction score that pales in comparison with the averages of everyone from Consumer Cellular to Straight Talk Wireless, Tracfone, Cricket Wireless, and Xfinity Mobile.
For pretty obvious reasons, it’s not entirely fair to compare all these big and small wireless industry players, which is why they are actually split in three distinct categories, dominated by Consumer Cellular, Optimum Mobile (who?), and T-Mobile, the latter of which stands at a not-very-impressive total of 74 points that has nonetheless soared from 71 last year.
Perhaps even more interestingly, the aforementioned 23,000+ surveys are also used to evaluate overall “network quality” based on how users view things like call clarity, call reliability, network coverage, and data speeds.
Surprisingly or not, Verizon comes out on top in this appraisal, edging out AT&T by a single point while T-Mobile lags behind in third place, only surpassing US Cellular.